Refund Policy Once payment is successfully made, no refunds will be issued for any reason unless the item is out of stock or damaged. In case of delivery delays, refunds will not be provided unless the delay exceeds the delivery deadline promised by our company. If the ordered items are out of stock or damaged, resulting in an unsuccessful order, a refund will be processed. Return Policy Store Expansion* To facilitate item inspection and avoid unnecessary disputes, please try to make an appointment to pick up items at the company or store in person. Please inspect the items on the spot. If there are any damage issues or discrepancies between the item details and the order, you may cancel the transaction and request a refund. To ensure items remain brand new and of high quality, no returns or exchanges will be accepted once the items leave the premises. If items are received via mail, Queendom is not responsible for any damage occurring after the items are shipped. Exchange Policy Once payment is successfully made and the order is confirmed, no changes to payment or item codes will be accepted, and no exchanges will be allowed for any reason. Upon receipt, if inspection shows damage or order mismatches, cancel and refund or exchange within 3 days. No returns/exchanges after 3 days. Shipping Fees and Time for Returns/Exchanges If the received items do not match the order details: Customers must take photos of the relevant items and notify our customer service. After our confirmation, the items can be returned via courier or by making an appointment to visit our company for a return/exchange. Exchange/Return Procedure Notify our customer service team via FB INBOX or customer service email [email protected] Return the items along with all original packaging (e.g., paper boxes and accessories) intact and in brand-new condition Visit our company or store in person for an exchange/return, or return the items to our company via courier Out-of-Stock and Refunds During Returns/Exchanges Our company will strive to ensure product quality. If an item cannot be provided due to limited supply, we reserve the right to issue a refund. All refund/return/exchange policies are subject to change by our company without prior notice. We reserve the right to refuse transactions, and in case of any disputes, Queendom retains the final decision.